Kick Off of Systemwide Initiative for Returning Adults (January 18-19, 2018)

January 18 – 19, 2018
Thursday, Jan. 18, 8:30am – 4:30 pm @ Aulani Resort (Ko Olina) - Kaiona Ballroom
Friday, Jan. 19, 8:30 am – 1:00 pm @ UH-West Oahu - Room C208

Meeting Objectives

  • Kick off planning for systemwide campaign for Fall 2018 enrollment of returning adults
  • Learn about proven and promising practices with returning adults from other higher education counterparts
  • Learn from hospitality industry about designing and executing world class guest experiences, and
  • Learn process to (re-)design student experience for returning adults with hand-on design thinking workshop.

Meeting Schedule

January 18 - 19, 2018

Thursday, January 18
8:30am - 4:30 pm
Aulani Resort (Ko Olina)
Friday, January 19
8:30am - 1:00 pm
UH West Oahu
Registration opens at 8:00 am. Continental breakfast will be available at 8:00am. Program begins at 8:30am.

Opening Protocol
President's Charge

David Lassner, UH President

Overview of agenda
Learning from hospitality industry: Panel of Aulani staff and property tour
Learning from other states' returning adults campaigns:

Sean Tierney, Indiana Commission on Higher Education
Malia Sieve, HCM Strategists (sharing about Tennessee's Reconnect campaign)
Gretchen Syveurd, Lumina Foundation (sharing about other states' returning adults campaigns)

Lunch will be served at Noon

Learning a process to (re-)design the returning students' experience

Design Thinking Workshop including "empathy" interviews with UH returned/returning students presented by Oceanit

Program ends at 4:30pm

Continental breakfast will be available at 8:00am. Program begins at 8:30am.
Continuation of Design Thinking Workshop
Presentation and feedback on initial prototypes

Lunch will be served at noon.

Report out by campus of takeaways and next steps

Program ends at 1:00pm

Directions to Venues

Thursday, January 18
Aulani Resort – Kaiona Ballroom
Ko Olina, Hawai'i
92-1185 Ali'inui Drive
Kapolei, HI 96707
Directions to Aulani:
Self-parking will be validated. Carpooling is encouraged.
Please be prepared for a 45 minute walking tour.

Friday, January 19
University of Hawai‘i - West O‘ahu – Room Number TBA
91-1001 Farrington Highway
Kapolei, HI 96707
Directions to Campus:
Campus Map:
Campus parking is free. Carpooling is encouraged.

Presenter Bios

Malia Sieve, HCM Strategists

Gretchen Syverud, Lumina Foundation

Sean Tierney, Indiana Commission for Higher Education (CHE)

Kahulu De Santos
Cultural Advisor
Aulani, A Disney Resort & Spa

Kahulu has been a Cast Member and Cultural Advisor at Aulani, A Disney Resort & Spa since 2011. A native of Kailua, O‘ahu, De Santos serves as the primary advisor on all cultural matters, providing guidance and support to operations, marketing, merchandise and public relations as well as guiding the development of cultural activities and programs to reflect an intimate and true Hawaiian experience for Guests.

Mrs. De Santos graduated as a kumu hula from Māpuana de Silva and holds a Bachelor’s Degree in Hawaiian Studies with an emphasis in Hawaiian language from the University of Hawai‘i at Mānoa.

Dwayne deSerres
Food & Beverage Area Manager
Aulani, A Disney Resort & Spa

Dwayne deSerres is the Area Manager for the Poolside Dining and quick service restaurants at Aulani, A Disney Resort and Spa. He started in August of 2013 as a Poolside Server and worked his way up to Front of House Manager in our signature ‘AMA’AMA restaurant and eventually area manager of the poolside complex in 2016. Prior to joining the Walt Disney Company, Dwayne worked his way up from a head waitperson and bartender to a F&B Director at a Country Club in North Carolina. After he moved to Hawaii, he transitioned into the retail industry before realizing his true passion is food and beverage.

Dwayne earned a liberal arts degree from Leeward Community College and a bachelor’s degree in political science from the University of Hawaii at Mānoa. While he was a student, he worked on campus at the UH State Telehealth Access Network as an operator.

Lianne Maeda
Recruitment Manager
Aulani, A Disney Resort & Spa

Lianne Maeda is the Recruitment Manager at Aulani, A Disney Resort & Spa and leads all recruitment efforts at the resort. She
oversees the sourcing and qualifying of candidates with key leaders to ensure the attraction and recruitment of best in class
talent. She joined Aulani’s pre-opening team in 2010 as the first person on the HR team.

Prior to joining The Walt Disney Company, Lianne was an executive search consultant at Inkinen and Associates, a premiere executive search firm in Honolulu. A lifelong Hawai‛i resident, her career includes over 10 years with Hawai‛i Pacific University as Director of Career and International Student Services driving initiatives for the university in the areas of recruitment, experiential learning, marketing,
retention, and assessment. She was also an instructor in the Communication department during her tenure at HPU. Before that, she served seven years with the State of Hawai`i’s Department of Labor & Industrial Relations managing their school-to-work transition program
and HR operations.

Lianne earned a Bachelor’s degree in Psychology from the University of Hawai‛i at Mānoa and a MS in Counseling Psychology from California State University in Fullerton.

Jim Pham
Training Manager
Aulani, A Disney Resort & Spa

Jim Pham is the Training Manager at Aulani, A Disney Resort & Spa. In this role, Jim is responsible for overseeing all training and
development responsibilities at Aulani, A Disney Resort & Spa, including leadership development, new Cast Member onboarding,
operations training, and the facilitation of various courses as part of the learning strategy. In addition, Jim serves as a strategic partner to leadership by ensuring that appropriate and effective learning strategies are developed to support the business objectives.

Jim most recently supported Disney University as a Learning & Development Manager at Walt Disney World Resort. He worked on several large shipboard initiatives for Disney Cruise Line and supported the Learning & Development implementation for Disney Vacation Club and
Adventures by Disney. In previous roles, Jim worked shipboard with Disney Cruise Line as a Training Officer and Service Excellence Trainer for Hotel Operations where he coordinated new Crew orientation, managed succession plan program and supported all departmental training
programs. In addition to his experience with Disney Cruise Line, Jim has extensive experience with Walt Disney World Resort in College Program recruitment, entertainment, labor operations, and park operations dating back to 1998.

Jim is a graduate of Portland State University in Portland, OR where he was born and raised. He is fluent in Vietnamese and enjoys health & fitness.

Meeting Sponsors

Castle Foundation Logo
Harold K.L. Castle Foundation

Lumina Logo
Lumina Foundation

University of Hawaii Logo
University of Hawai'i Office of the President
University of Hawai'i Office of the Vice President for Community Colleges

Hawaii Business Roundtable Logo
Hawaii Business Roundtable Incorporated

Meeting Participants

First Name Last Name Title Campus
Sarah Akina Paipai o Koʻolau Program Director/Counselor Windward CC
Lisa Ann Amaral Assistant Director of Admissions UH Hilo
Jeff Anderson Financial Aid Director Kauai CC
Cory  Ando Transition Counselor Kapiolani CC
Kainoa Ariola Interim Associate Vice-Chancellor for Student Affairs UH Hilo
Laurie Au Islander Institute
Valerie Barko Director of Institutional Effectiveness and University Center Kauai CC
Teresa Bill Coordinator: Bridge to Hope & Student Parents At Manoa (SP@M) UH Manoa
Cathy Bio Director of Student Success UH System - OVPCC
Michael Bitter Interim Dean of the College of Arts and Sciences UH Hilo
Jennifer Bradley Financial Aid Manager Kapiolani CC
Jennifer Brown Transfer Specialist  UH Manoa
Jeri Burke Secretary UH System - OVPCC
Kathleen Cabral Marketing & Communications Leeward CC
Manny Cabral Chancellor Leeward CC
Sean Calder Professor and DC STEM UH Maui College
Tammi Chun Academic Program Officer UH System - OVPCC
Dorinna Cortez Interim VCSA Hawaii CC
Helen Cox Chancellor Kauai CC
James Cromwell Director of Enrollment Services UH West Oahu
Kenoalani Dela Cruz Counselor Hawaii CC
Brent Dillabaugh Islander Institute
Sherrie Dodo Videographer UH System
Shawn Domingo Financial Aid Manager Hawaii CC
Gary Ellwood Marketing Specialist Kauai CC
Jerilynn Enokawa Registrar Kapiolani CC
Ardis Eschenberg Vice Chancellor for Academic Affairs Windward CC
Heather Florendo Financial Aid Manager Honolulu CC
Creighton Fujii Counselor Kauai CC
Lisa Fukumitsu Student Success Coordinator Hawaii CC
Farrah-Marie Gomes Vice Chancellor for Student Affairs UH Hilo
Jennifer Higa-King Interim Dean, University College Honolulu CC
Jeff Ho Instructor Windward CC
Lui Hokoana Chancellor UH Maui College
Ken Hon interim Vice Chancellor for Academic Affairs UH Hilo
Pearl Iboshi Director UH System - OVPAPP
Garett Inoue Admissions Officer UH Manoa
Dayna Isa Financial Aid Officer Windward CC
Brenda Ivelisse VCSA Kapiolani CC
Shannon Johnson Program Coordinator, Come Back to Manoa UH Manoa
Isaiah Kaauwai Counselor Kauai CC
Kathleen Kane Faculty / Director, Center for Teaching Excellence UH Manoa
Kyla Kapaku Counselor UH Maui College
Kami Kato Student Services Program Officer Leeward CC
Susan Kazama Interim Vice Chancellor for Academic Affairs Kapiolani CC
Loke Kenolio Director, Student Engagement UH West Oahu
Ian Kitajima Oceanit
Jodie Kuba Director, Financial Aid Services UH Manoa
Glenn-Dee Kuwaye Outreach and Recruitment Coordinator Hawaii CC
Erika Lacro Chancellor Honolulu CC
Marla Pualani Larson Counselor Kauai CC
David Lassner President UH System - President's Office
Stuart Lau University Registrar UH Manoa
Karen Lee Interim Vice Chancellor of Academic Affairs Honolulu CC
Kristina Lu Prof/Dir of HCAD Prog UH West Oahu
Gail Makuakane-Ludnin Coordinator, Hawai'i Papa O Ke Ao UH System - OVPAPP
Victoria Mathis Faculty Senate Chair Kauai CC
Kaui Matutino Student Government  Leeward CC
John McKee VCAA UH Maui College
Paul McKimmy Specialist, Department of Learning Design and Technology UH Manoa
Thatcher Moats External Affairs and Relations Coordinator Hawaii CC
Keala Monaco Executive Assistant UH System - President's Office
John Morton Vice President for CC UH System - OVPCC
Davileigh Naeole Financial Aid Director UH Maui College
Debra Nakama Vice Chancellor for Student Affairs UH Maui College
Joy Nishida IT Spec, STAR GPS UH Manoa
Susan Nishida Director of Articulation and Transfer UH System - OVPAPP
Hae Okimoto Director, Academic Technologies UH System
Judy Oliveira Vice-Chancellor for Student Affairs UH West Oahu
Leslie Opulauoho Director of Student Development UH West Oahu
Jannine Oyama Financial Aid Specialist UH System - OVPAPP
Louise Pagotto Interim Chancellor Kapiolani CC
Ravi Pare Oceanit
Chuck Parker Associate Director, Communications UH System
Scot Parry Academic Counselor Honolulu CC
Ross Prizzia Prof/Public Administration UH West Oahu
Sherry Proper UH System Director of Financial Aid Policy & Strategy UH System - OVPAPP
Talia Purdy Fiscal Support Specialist UH Maui College
John Richards CTE Dean Kapiolani CC
Suzette Robinson UH System - OVPCC
Carla Rogers Counselor for Student Parents Windward CC
Amy Rozek VCSA Windward CC
Marcia Sakai Chancellor UH Hilo
Ismael Salameh ASKCC-Student Congress President Kapiolani CC
Margaret Sanchez Vice Chancellor for Student Affairs Kauai CC
Charles Sasaki Dean of Academic Affairs, Division II Windward CC
Stephen Schatz Executive Director, Hawaii P-20 Partnerships for Education UH System - OVPAPP
Malia Sieve Strategy Labs Policy Lead HCM Strategists
Rachel Solemsaas Chancellor Hawaii CC
Jung Song AVP, Corporate & Foundation Relations UH Foundation
Kailana Soto Registrar Kauai CC
Jo Stenberg Registrar Honolulu CC
Donald Straney Vice President for Academic Planning and Policy UH System - OVPAPP
Lara Sugimoto Interim Dean of Student Services Honolulu CC
Wayne Sunahara Dean of Academic Support Honolulu CC
Gretchen Syverud Strategy Officer for State Policy Lumina Foundation
Misaki Takabayashi Associate Vice Chancellor for Academic Affairs UH Hilo
Fumiko Takasugi Dean of Tech 1 Honolulu CC
Della Teraoka Vice Chancellor for Academic Affairs Leeward CC
Erin Thompson Student Services Coord/Education Counselor Leeward CC
Sean Tierney Associate Commissioner, Indiana Commission on Higher Education Indiana Commission on Higher Education
Abe Toma Oceanit
Tam Vu Interim Dean UH Hilo
Curtis Washburn Dean of Student Services Leeward CC
Greg Wiles Public Info Specialist UH West Oahu
Melanie Wilson Dean for Liberal Arts and Public Services Hawaii CC
Ivan Wu IT Windward CC
Teri Yamashige Communications Specialist UH System - OVPAPP
Roxanne Yee Secretary UH System - OVPCC
Gregg Yoshimura Financial Aid Officer Leeward CC
Susan Young Asst Prof/Health Care Administration UH West Oahu

Photos and Campus Prototypes


Aulani Tour Group Photo 1 Aulani Tour Group Photo 2 Design Thinking
Design Thinking Activity Design Thinking Activity Design Thinking Activity
Design Thinking Activity    

Design Thinking Prototypes

Hawai'i Community College
Design Thinking Group Design Thinking Group Design Thinking Layout
Design Thinking Layout Design Thinking Group Design Thinking Layout
Honolulu Community College
Design Sample Design Sample 2  
Kapi'olani Community College
Kaua'i Community College
Design Sample 1    
Leeward Community College
Maui College
Design Sample 1 Design Sample 2 Design Sample 3
Design Sample 4 Design Sample 5  
Windward Community College
UH Manoa
Design Sample Design Sample 2 Design Sample 3
UH Hilo
Design Sample    

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Emergency Information

Campus Emergency Contacts
Hawai'i CC - (808) 854-1420
Honolulu CC - (808) 284-1270
Kapi'olani CC - (808) 734-9900
Kaua'i CC - (808) 212-2679
Leeward CC - (808) 455-0611
UH Maui - (808) 984-3255
Windward CC - (808) 235-7355